Online Helpdesk Immediate Technical Support For ships
Our Online Helpdesk is a real-time technical support service designed to assist ship crews and technical managers when facing problems that cannot be solved independently — whether at sea or in port.
When onboard systems malfunction, diagnostics are unclear, or communication with equipment suppliers becomes fragmented and slow, our Helpdesk steps in as a single, reliable point of contact.
We help identify the root cause and guide your crew toward effective solutions.
- Vessels in service experiencing persistent or ambiguous technical alarms that remain unresolved through standard onboard procedures
- Chief Engineers and technical crew encountering faults that exceed available onboard diagnostic capabilities or documentation
- Shore-based technical departments requiring rapid, external engineering support to assist vessels in critical or time-sensitive situations
- Shipowners and fleet managers seeking efficient, system-level problem resolution without the delays and complexity of coordinating multiple OEM service providers
We provide assistance across all major technical areas onboard, including:
- Propulsion and main engine systems
- Power generation and electrical distribution
- Automation, control & PLC systems
- Navigation equipment and bridge electronics
- Fuel, lubrication and ballast systems
- HVAC and auxiliary machinery
- Cargo handling, loading/discharging systems
- Pneumatic and hydraulic systems
- Emergency, fire & safety systems
Call or message our Helpdesk (available channels: email, phone, video call, secure portal)
Provide a quick description of the issue and upload logs, alarms, screenshots, or photos
Our technical team quickly reviews the data and contacts your onboard or office personnel
We coordinate a diagnostic plan, step-by-step, and propose immediate actions
If needed, we escalate to remote troubleshooting or activate on-site technical response
✅ Fast and coordinated response without contacting multiple suppliers
✅ Available worldwide – in navigation, at anchor, or alongside
✅ Full traceability of the process with technical reports
✅ Can be combined with No Cure No Pay interventions when appropriate
📞 Available 24/7 (upon agreement)
Our team is ready to act as your extended technical department — even outside office hours — for critical and time-sensitive cases.
📩 Reach out via the contact form below or by email — no commitment required.
Your inquiry will be handled with priority and confidentiality by our technical coordination team.